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Washing and sterilization of laboratory lab glassware and utensils. The Facility’s steam sterilizers are available for research staff use after core service hours and occasionally during core service hours (check with Brianna Linnville).
Jeff Forthofer, Associate Director of Scientific Instrument Services
Ext: 6275
jeff.forthofer@jax.org
Brianna Linnville
Ext: 1028
brianna.linnville@jax.org
| Hours | Location |
|
Facility Hours: 24/7 Staff Hours: 7:30 am to 4:00 pm |
FGB 55 1760
|
| Name | Role | Phone | Location | |
|---|---|---|---|---|
| Jeff Forthofer |
Associate Director
|
Ext. 6275
|
jeff.forthofer@jax.org
|
|
| Brianna Linnville |
Sterile Processing Tech
|
Ext. 1028
|
Brianna.Linnville@jax.org
|