ALERT ATTENTION ⚠️
The iLab support portal will undergo scheduled maintenance on Wednesday, April 1, from 6:00–7:00 AM UTC.
During this one‑hour window, the portal may be temporarily unavailable for submitting or viewing requests. Email support will remain available during this time.
For urgent requests, please email us at ilabsupport@agilent.com and include “URGENT” in the subject line. All other inquiries will be addressed promptly once services are restored.
Thank you for your understanding.
The CBA comprises four Scientific Service Cores:
To request services from any of the four Cores, click on the “Request Services” tab above and initiate a “Consultation Request”.
Jacqui White, PhD
Senior Director, Center for Biometric Analysis-Deputy Director, Scientific Services
207-288-6021
Siân Clements
Associate Director of Operations, Center for Biometric Analysis
207-288-6658
Meg Smith
Administrative Assistant IV
207-288-6055
Caroline Wise
Senior Project Manager
207-288-1008
| Hours | Location |
|
7:00 am - 5:30 pm, Monday - Friday |
GRB 3rd Floor |
| Name | Role | Phone | Location | |
|---|---|---|---|---|
| Jacqui White, PhD |
Senior Director, Center for Biometric Analysis - Deputy Director, Scientific Services
|
207-288-6000 X256021
|
Jacqui.White@jax.org
|
GRB 3250
|
| Sian Clements |
Associate Director of Operations, Center for Biometric Analysis
|
207-288-6000 X256658
|
sian.clements@jax.org
|
B18 2060
|
| Meg Smith |
Administrative Assistant IV, Center for Biometric Analysis
|
207-288-6000 X256055
|
Meg.Smith@jax.org
|
GRB 3270
|
| Caroline Wise |
Senior Project Manager, Center for Biometric Analysis
|
207-288-6000 X251008
|
Caroline.Wise@jax.org
|
GRB 3420
|