Welcome!
ALERT **Important for iLab Users**
The Help link in iLab opens an email to contact Support. To submit or track requests, visit: Submit and Track Support Requests
Upcoming Holiday Closure: In observance of a holiday, Agilent CrossLab/iLab Operations Software Support Help Desk will be closed during U.S. hours on Monday, February 16th, 2026. During this time, support in the U.S. and Canada will be unavailable. APAC and EU Support will remain open as normal. For urgent matters, please add "Urgent" to your ticket/email subject or press "1" when prompted to escalate a call on the iLab Support phone, and we will prioritize those requests first.
The CBA comprises four Scientific Service Cores:
To request services from any of the four Cores, click on the “Request Services” tab above and initiate a “Consultation Request”.
Jacqui White, PhD
Senior Director, Center for Biometric Analysis-Deputy Director, Scientific Services
207-288-6021
Siân Clements
Associate Director of Operations, Center for Biometric Analysis
207-288-6658
Meg Smith
Administrative Assistant IV
207-288-6055
Caroline Wise
Senior Project Manager
207-288-1008
| Hours | Location |
|
7:00 am - 5:30 pm, Monday - Friday |
GRB 3rd Floor |
| Name | Role | Phone | Location | |
|---|---|---|---|---|
| Jacqui White, PhD |
Senior Director, Center for Biometric Analysis - Deputy Director, Scientific Services
|
207-288-6000 X256021
|
Jacqui.White@jax.org
|
GRB 3250
|
| Sian Clements |
Associate Director of Operations, Center for Biometric Analysis
|
207-288-6000 X256658
|
sian.clements@jax.org
|
B18 2060
|
| Meg Smith |
Administrative Assistant IV, Center for Biometric Analysis
|
207-288-6000 X256055
|
Meg.Smith@jax.org
|
GRB 3270
|
| Caroline Wise |
Senior Project Manager, Center for Biometric Analysis
|
207-288-6000 X251008
|
Caroline.Wise@jax.org
|
GRB 3420
|
