Welcome!
ALERT **Important for iLab Users**
The Help link in iLab opens an email to contact Support. To submit or track requests, visit: Submit and Track Support Requests
Upcoming Holiday Closure: In observance of a holiday, Agilent CrossLab/iLab Operations Software Support Help Desk will be closed during U.S. hours on Monday, February 16th, 2026. During this time, support in the U.S. and Canada will be unavailable. APAC and EU Support will remain open as normal. For urgent matters, please add "Urgent" to your ticket/email subject or press "1" when prompted to escalate a call on the iLab Support phone, and we will prioritize those requests first.
The Cyberinfrastructure Core, managed by JAX’s Information Technology Research IT group, provides computing systems, data storage systems, data repositories, and visualization environments to JAX researchers to facilitate innovation and discovery.
Our initial service offerings are (1) providing excess storage capacity to JAX faculty in our on-premise research computing environment and (2) providing a mechanism for JAX faculty and Scientific Services to utilize the Google Cloud Platform (GCP) and Amazon Web Services (AWS) as part of their research initiatives.
Cyberinfrastructure core members are also available to meet with clients and help develop plans and financial models for projects requiring significant research computing resources.
Shane Sanders, Director - Research IT Infrastructure & Data Services
(860) 837-2054
| Hours | Location |
|
Monday - Friday 8:00am-5:00pm ET |
Bar Harbor, ME & Farmington, CT |
| Name | Role | Phone | Location | |
|---|---|---|---|---|
| David McKenzie |
IT Architect
|
(860) 837-2137
|
David.Mckenzie@jax.org
|
Building CT400
|
| Aaron McDivitt |
System Administrator I
|
(860) 837-2020
|
Aaron.Mcdivitt@jax.org
|
Building CT400
|
