Welcome!
ALERT ATTENTION ⚠️
In observance of a holiday, Agilent CrossLab/iLab Operations Software Support Help Desk will be closed during U.S. hours on Friday, July 4th, 2025. We will resume regular U.S. support hours on Monday, July 7th, 2025. EU and APAC Support will remain open during this time. For urgent matters, please add "Urgent" to the ticket/email subject or press "1" when prompted to escalate a call on the iLab Support phone, and we will prioritize those requests first.
The Cyberinfrastructure Core, managed by JAX’s Information Technology Research IT group, provides computing systems, data storage systems, data repositories, and visualization environments to JAX researchers to facilitate innovation and discovery.
Our initial service offerings are (1) providing excess storage capacity to JAX faculty in our on-premise research computing environment and (2) providing a mechanism for JAX faculty and Scientific Services to utilize the Google Cloud Platform (GCP) and Amazon Web Services (AWS) as part of their research initiatives.
Cyberinfrastructure core members are also available to meet with clients and help develop plans and financial models for projects requiring significant research computing resources.
Shane Sanders, Director - Research IT Infrastructure & Data Services
(860) 837-2054
| Hours | Location |
|
Monday - Friday 8:00am-5:00pm ET |
Bar Harbor, ME & Farmington, CT |
| Name | Role | Phone | Location | |
|---|---|---|---|---|
| David McKenzie |
IT Architect
|
(860) 837-2137
|
David.Mckenzie@jax.org
|
Building CT400
|
| Aaron McDivitt |
System Administrator I
|
(860) 837-2020
|
Aaron.Mcdivitt@jax.org
|
Building CT400
|
