ALERT

ATTENTION ⚠️

In observance of the holidays, Agilent CrossLab/iLab Operations Software Support Help Desk will be closed during U.S. hours on Monday, January 20th, 2025. We will resume regular U.S. support hours on Tuesday, January 21st, 2025. For urgent matters, please add "Urgent" to the ticket/email subject or press "1" when prompted to escalate a call on the iLab Support phone, and we will prioritize those requests first.



About Search

The Jackson Laboratory supports a variety of Scientific Services designed to assist the research efforts of our researchers and partners. These Scientific Services are operated by experienced personnel to provide researchers with access to a variety of specialized facilities and testing.

  • Center for Biometric Analysis
    • Metabolic Phenotyping (MEP)
    • Neurobehavioral Phenotyping (NBP)
    • Physiology and Cardiovascular Phenotyping (PCP)
    • Pre-Clinical Imaging (PCI)
  • Cellular Engineering
  • Clinical Chemistry Service
  • Computational Services
  • Cyberinfrastructure
  • Electron Microscopy
  • Flow Cytometry Service
  • Genome Technologies - Bar Harbor
  • Genome Technologies - JGM
  • Genome Technologies - Sanger Sequencing
  • Glassware
  • Histology Laboratory
  • Light Microscopy (JGM and Bar Harbor)
  • Mass Spectrometry and Protein Chemistry
  • Monoclonal Antibody Protein Production (MAPP)
  • Research Necropsy Service
  • Single Cell Biology
  • Xenografting & Live Imaging Services

 

The iLab solution allows researchers to reserve time on devices or submit service requests to JAX cores that are setup to use the system. It also acts as a centralized billing system for the core services.

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Your login is your email address OR your short alias ("jax\alias")

The password is your Jax network password

Example:

  • "jane.doe@jax.org" OR "jax\jdoe"

iLab Cores at The Jackson Laboratory

Core Name Primary Contact Email Phone Number/Ext
CBA Metabolic Phenotyping (MEP) Ansar Aman ansar.aman@jax.org 207-288-1767
CBA Neurobehavioral Phenotyping (NBP) Zoe Bichler, PhD Zoe.Bichler@jax.org
CBA Physiology and Cardiovascular Phenotyping (PCP) Jack Jin hongwei.jin@jax.org 207-288-6043
CBA Pre-Clinical Imaging (PCI) Shanrong Zhang shanrong.zhang@jax.org 207-288-6974
Cellular Engineering Justin McDonough, Ph.D. justin.mcdonough@jax.org (860) 837-2402
Center for Biometric Analysis Jacqui White, PhD Jacqui.White@jax.org (207) 288-6021
Clinical Chemistry Service Lesley Bechtold lesley.bechtold@jax.org 207-288-6322
Computational Services Gregg TeHennepe gregg.tehennepe@jax.org ext. 6068
Cyberinfrastructure David McKenzie David.Mckenzie@jax.org (860) 837-2137
Electron Microscopy
Flow Cytometry Service
Genome Technologies - Bar Harbor Mary Barter Mary.Barter@jax.org (207) 288-6352
Genome Technologies - JGM Chew Yee Ngan chewyee.ngan@jax.org (860) 837-2090
Genome Technologies - Sanger Sequencing Qingchang Meng Qingchang.Meng@jax.org (207) 288-1948
Glassware Jeff Forthofer jeff.forthofer@jax.org Ext. 6275
InVivo Flow Cytometry Heather Baker heather.baker@jax.org 916-664-5173
Light Microscopy (JGM and Bar Harbor) Philipp Henrich philipp.henrich@jax.org ext. 1702
Mass Spectrometry and Protein Chemistry Brian Hoffmann brian.hoffmann@jax.org ext.1095
Monoclonal Antibody Protein Production (MAPP) Ruth Saxl ruth.saxl@jax.org 207-288-6206
Research Necropsy Service Mike McCluskey mike.mccluskey@jax.org ext. 1494
Single Cell Biology Elise Courtois elise.courtois@jax.org (860) 837-2042
Xenografting & Live Imaging Services Muneer Hasham muneer.hasham@jax.org 1437
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